Privacy Policy

Last update: 07/0/2024

In recognition of the importance of user privacy and personal information, Maqloba Company acknowledges its commitment to protecting the privacy of users of the Maqloba application and its services. This privacy policy governs the user of this application, including the website, the application itself, or any interactive features, applications, or other services we provide through a website that publishes a link to this privacy policy collectively.

This privacy policy will explain how Maqloba application ensures the protection of your personal data when you use the application at an advanced level. It will outline the purpose of collecting your personal data, the content of the personal data we collect, the methods of collection, storage, processing, disposal, your rights as a user regarding them, and how you can exercise these rights. They are as follows:

Purpose of collecting and using personal data: The personal data we collect: The purpose for which we collect your personal data through the following main methods:

Account creation:

The data we may request when you create an account in the mobile application (first and last name, phone number, email, address, date of birth, gender). During app usage: The data we collect when you use the mobile application where we can collect your app usage data such as (account creation date, last activity or order date, device type you are using, your current location, etc.). Cookies: Data we collect through automatic technology when you use the website or application (such as cookies, and usage data). Communication: Data we collect when you communicate with us outside or within the application through communication channels (service requests, complaints, inquiries, suggestions, technical support). In some cases, we may use third-party payment services to process service requests. In this case, your personal data may be collected by this third party rather than us and will be subject to the third party's privacy policy instead of this privacy policy.

Sharing of personal data:

We do not sell, exchange, or transfer your personal information to external parties. This is except for any trusted third party that assists us in operating our website or application, conducting our business, or servicing you, as long as those parties agree to keep this information confidential. We reserve the right to disclose your personal information when required by any public, international, or judicial authority if such disclosure is permitted and in accordance with the regulations applicable in the Kingdom of Saudi Arabia. We may share your personal data within Maqloba Company to employees with their understanding that your personal data is private and confidential, and the application shares your personal data, accesses it, and uses it as outlined in this privacy policy.

Protection of personal data:

We implement a variety of security measures to maintain the safety of your personal information when you submit a request or access your personal information. After the request is completed, your personal information (credit card information, security numbers, financial data, etc.) will not be stored on our server.

Disclaimer:

Maqloba Company disclaims all responsibility for any leakage of your information due to reasons beyond the company's control or as a result of unexpected technical glitches.

User rights and options:

You have rights and options regarding your personal data, as outlined below:

As a user, you have the right to access, update, and correct your personal data, and you can update the accuracy of your information at any time by logging into your account. You can view and manage notifications and preferences in the settings lists of your mobile phone. Editing and updating the privacy policy: We may amend and update this privacy policy in response to changes in laws, technological advancements, or business developments. You can find out the last update date of this privacy statement by checking the "Last Updated" date displayed above this policy. Therefore, we recommend checking it regularly.

Language:

This policy was written in Arabic and translated into English. In the event of a conflict between the two languages, the Arabic language is the authorized and considered language.

Contact us:

We welcome questions, comments, and requests regarding our privacy policy and how we handle your personal data. You can contact us as outlined on the "Contact Us" page or through WhatsApp or email.